FAQ'S

1. What types of products do you sell at OUTHANDY?

At OUTHANDY, we specialize in high-quality tactical gear, survival tools, and outdoor equipment. Our product range includes tactical backpacks, survival kits, multi-tools, camping gear, first aid kits, tactical apparel, solar-powered electronics, and much more designed for outdoor adventures, emergency preparedness, and self-defense.

2. Do you offer international shipping?

No! We currently offer shipping to USA only. Shipping fees and delivery times vary depending on your location. Please check our shipping policy for more details.

3. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or directly through the carrier's tracking page.

4. What payment methods do you accept?

We accept a wide range of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay and Google Pay
  • Other local payment options

5. Can I modify or cancel my order after placing it?

Once an order is placed, it is processed quickly. If you need to modify or cancel your order, please contact us within 24 hours of placing it. We will do our best to accommodate your request, but we cannot guarantee changes after processing.

6. What is your return and refund policy?

We want you to be fully satisfied with your purchase. If you are not completely happy, you can return items within 7 days of receipt for a full refund or exchange, provided the items are unused and in their original packaging. Please review our Return and Refund Policy for full details.

7. How do I know which size to choose for apparel (gloves, pants, jackets, etc.)?

We provide detailed size charts for each product on the product page. We recommend measuring yourself and comparing your measurements with our size guide. If you're unsure, feel free to contact our customer support team for assistance.

8. How long will it take to receive my order?

Delivery times vary depending on your location. Domestic orders typically arrive within 2-7 business days, while some orders may take 6-12 business days. You will receive tracking information once your order is shipped.

9. Are your products suitable for extreme weather or harsh environments?

Yes! Our products, especially tactical gear and survival tools, are built to withstand tough conditions. Many of our items are water-resistant, weatherproof, and durable, designed for use in harsh outdoor environments.

10. Do you offer discounts or promotions?

Yes! We offer occasional discounts and promotions. You can sign up for our newsletter or follow us on social media to stay informed about special offers, sales events, and exclusive discounts.

11. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at info@outhandy.com. We will resolve the issue promptly by offering a replacement, exchange, or refund.

12. Can I purchase a gift card?

Yes, we offer gift cards of various denominations. You can purchase them directly from our website and send them to your loved ones as the perfect gift for outdoor enthusiasts.

13. Do you have a physical store?

At the moment, we are an online-only store. However, our products are available for purchase directly through our website, and we offer fast and reliable shipping worldwide.

14. How do I care for my outdoor gear (e.g., backpacks, tactical clothing)?

To ensure the longevity of your outdoor gear, follow the care instructions provided on each product's label. For most tactical gear, we recommend cleaning with mild soap and water, air drying, and storing in a cool, dry place when not in use. Specific care instructions can vary based on material and design, so please check individual product pages.

15. How can I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team through:

We’re happy to help!

16. Do you offer gift wrapping?

At this time, we do not offer gift wrapping services. However, our products are designed with quality packaging to ensure they arrive in great condition. You can also send a gift message with your order during checkout.